Refund policy

Refunds

Please note that due to each item being customized and not able to be re-sold to another customer, we do not give refunds on processed orders. Cancellation of orders before we go to print will attract a 20% administration fee. Once an order was sent to the printers, you cannot be refunded and will be liable to pay in full. In case the user wish to cancel an order, the user must notify MyStories via email at info@mystories.co.za

Refunds will only be made in case of a defective or damaged product. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Damages and issues

It is each user’s responsibility to check the spelling and selection of the customised information the user are requested to provide during the order process. For example the name provided for the main character in the book. MyStories will not be liable for any spelling or grammar mistakes.

It is the users responsibility to inspect the Product and notify us of any error or mistake as soon as reasonably practicable after delivery and in no case longer than 7 days after receiving the product. 

In the case of Faulty Products due to error by MyStories, we shall be responsible for all sums paid including initial and re-delivery charges (if any) in respect of the Order in question. 

To start a return, you can contact us at info@mystories.co.za. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at info@mystories.co.za.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges 
Please note that due to each item being customised and not able to be re-sold to another customer, no exchanges will be made.